Frequently Asked Questions
Welcome to our FAQ page! If you can't find what you're looking for, don't hesitate to reach out to our Discord Server or email us at Support@ascendifytheme.com.
Theme Questions
How does the license system work?
How does the license system work?
One license = one store.
You can transfer it to another store later, but only one store at a time.
If you want to use the theme on multiple stores at once, you’ll need extra licenses.
How do I change the domain linked to my license key?
How do I change the domain linked to my license key?
Step 1: Visit http://backend.ascendifytheme.com/
Step 2: Enter your license key
Step 3: Enter your new myshopify.com domain
Step 4: Click submit and it should automatically update your license key attached to your shopify domain
Why is Ascendify better than other themes?
Why is Ascendify better than other themes?
The Ascendify Theme sets itself apart with over 160 premium features, effortless customization, and top-tier support. With a one-time payment, you get a seamless user experience, a responsive design, and access to an exclusive Discord support server—making it the perfect solution for your online store's success. And best of all, it's conversion focused.
Are there regular updates?
Are there regular updates?
It's updated quite frequently every 1-3 months with new features, updates, sections, blocks and bug fixes.
Is this theme mobile-friendly?
Is this theme mobile-friendly?
Yes, Ascendify is responsive, ensuring optimal performance and user experience across various devices, including smartphones and tablets.
Do I need any coding experience to customize the theme?
Do I need any coding experience to customize the theme?
No, The theme is designed to be user-friendly, and no coding experience is required to customize it to your needs.
Does the theme come with support?
Does the theme come with support?
Yes, there is support and help for the theme. Feel free to join the Discord group by clicking here to ask any questions and message me directly. Or you can send an email to Support@ascendifytheme.com.
What's the refund policy?
What's the refund policy?
Due it being a digital product, all sales are final. There are no refunds. However I'm more than willing to help you out if you have any questions or need help.